Returns and refunds
Last updated: 13 October 2026
7-day return
If Reed is not right for you, you can return it within 7 days of the delivery date for a full refund of ₹2,499.
Return conditions
- The return is requested within 7 days of delivery.
- All parts that came in the box are returned, and the neckband is in working condition.
- Everything is returned in the original box.
How to return
- WhatsApp us at 98705 44838 with your name and order details. You can also email support@trybluepen.com.
- We pick it up from your address in Delhi within 72 hours, free of charge.
- We check the return and start your refund within 48 hours of pickup.
When you get your money
Refunds go back to your original payment method. After we start the refund, it reaches your account in 5 to 7 working days, depending on your bank. UPI refunds are usually faster.
Damaged or not working on arrival
If your order arrives damaged, has a missing part, or does not work, tell us on WhatsApp within 7 days of delivery. Please share a photo or short video. We will replace it free, or refund you in full if you prefer.
Orders we cannot deliver
If we cannot deliver your order, for example because your pincode is outside Delhi, we refund your full payment.
After a return
When your return is picked up, your Reed app access and plan are stopped.
Monthly plans
Your purchase includes the first month of the Lite plan. After that, plans run month to month. You can cancel any time to stop the next payment. A paid month that has already started is not refunded.
Warranty
Reed is sold without a separate warranty. This does not affect your rights under Indian consumer law.
Grievance officer
Vaibhav Ghodeswar, GPU Tech Private Limited
Email: support@trybluepen.com
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.